Refund policy

Return and Refund Policy for Snoo3d

Effective date: September 17, 2026

Requesting a return

You may request a return within 14 days of delivery. To be eligible, your item must be unused and in the same condition you received it. Any item-specific non-returnable status will be stated on its product page.

Email Snoo3dCS@gmail.com to request a return. Please wait for our approval and return instructions before sending an item back.

Return postage

For ordinary returns, you are responsible for return postage. If we provide a return shipping label, we will tell you its actual cost before you return the item and deduct that cost from your approved refund. If you purchase your own label, you pay the carrier directly.

You are not responsible for return postage when the return results from an error on our part. We recommend using a trackable shipping service and considering shipping insurance for returns.

Refund review and processing

After we receive and inspect your return, we will notify you whether your refund is approved. Refunds require our review and approval under this policy; submitting a return request does not automatically issue a refund.

Approved refunds are processed within 5 business days and issued to the original payment method used for the purchase.

Exchanges

We do not offer direct exchanges. To exchange an item, follow the return process and place a new order for the item you want.

Damaged, defective or incorrect items

If your item arrives damaged, defective or incorrect, contact Snoo3dCS@gmail.com immediately. We will provide return instructions and offer a replacement or refund for damaged or defective items. For an incorrect item, contact us so we can review the issue and arrange an appropriate solution.

This policy does not limit any rights you have under applicable consumer-protection law.

Questions

Email Snoo3dCS@gmail.com or use our contact form with questions about returns or refunds. For processing times and delivery information, see our Shipping Policy.